FAQs

Our Company
NEBULA GENOMICS
Who is Nebula Genomics?
What does Nebula Genomics offer consumers?
What does Nebula Genomics offer researchers?
SEQUENCING
What is 30x Whole-Genome Sequencing?
What do I need to do to sequence my genome?
What sequencing platform do you use?
How do you process the sequencing data?
Do you offer your sequencing service to researchers?
REPORTING
What is Nebula Explore?
What is the Nebula Research Library?
How do I interpret the content of the Nebula Research Library?
What data exploration tools do you provide?
What ancestry analysis do you provide?
Will I be able to download my genomic data?
Can I also upload existing data to your website?
PAYMENTS
How does billing work?
Why is there a subscription?
What happens if I cancel my subscription?
Can I upload genomic data that I got from elsewhere?
LOGISTICS
Do you ship internationally?
Is it possible to pay for a kit and send it to another person?
How do I collect a sample of my DNA?
Do I need to register my sample collection kit?
Do I have to pay for shipping my sample back to you?
Where will my sample be sequenced?
Where will my sample be sequenced?
How will I receive my data and reports?
How long does it take to receive my results?
Can I upgrade from 0.4x Whole-Genome Sequencing?
PRIVACY
How is Nebula Genomics different from other genetic testing companies in regard to data privacy?
LEGAL
Where can I find your Privacy Policy?
Where can I find your Terms of Use?
Where can I find your Refund Policy?
MORE ABOUT THE NEBULA LIBRARY
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